Service Terms & Measurement Disclaimer

Last updated: 4 August 2026

1. Who we are

Easi Takeoff is a trading name used by Steve O’Neill, a sole trader.

Email: [email protected]

2. Definitions

3. When these terms apply

These terms apply to every quotation and service supplied by Easi Takeoff unless we expressly agree different terms in writing.

Uploading drawings, completing an enquiry form or receiving an indicative pricing category does not require you to purchase a service and does not by itself create a contract.

After reviewing the enquiry, we will normally provide written confirmation of:

• The agreed scope of work.
• The fixed price or agreed charging basis.
• The intended output format.
• Any important assumptions, exclusions or information still required.
• The expected completion date or turnaround.

A contract is formed only when we confirm in writing that we have accepted the order. This will normally happen after you accept the quotation and any required payment has been received.

The contract consists of our written quotation or order confirmation, these terms and any written scope clarification agreed between us.

If there is a direct conflict, the specific written scope or quotation takes priority over these general terms.

4. Scope of the service

Unless the quotation expressly states otherwise, our service is limited to desktop measurement and quantity takeoff support using PDF construction drawings and other project information supplied by the customer.

The agreed deliverable may contain:

• Measured lengths, areas, counts or volumes.
• A structured quantity list or spreadsheet.
• A breakdown by floor, elevation, area, material or other agreed category.
• Notes recording relevant assumptions or drawing discrepancies.

Only the items expressly included in the agreed scope will be measured.

5. Services that are not included

Unless we specifically agree otherwise in writing, Easi Takeoff does not provide:

• A physical site inspection, measured survey or condition survey.
• Quantity surveying, contract administration, valuation, certification or formal cost-management services.
• Architectural, structural, civil, mechanical, electrical, fire-safety or other design services.
• Planning, building-control, regulatory, legal, tax, health-and-safety or professional engineering advice.
• Verification of design adequacy, structural suitability, buildability, system compatibility or statutory compliance.
• A bill of quantities prepared under a formal method of measurement unless that is expressly agreed.
• Labour rates, material rates, supplier quotations, tender pricing or a final construction cost unless expressly included.
• Procurement, ordering, checking deliveries or managing contractors or suppliers.
• Responsibility for deciding which product, system, specification or construction method should be used.

The service does not replace advice or checks from an architect, engineer, quantity surveyor, building-control professional, manufacturer, supplier or suitably competent site representative where such advice or checks are required.

6. Basis of measurement

Measurements are taken from the project information supplied by the customer and according to the agreed scope.

Unless otherwise agreed:

• Written dimensions take priority over scaling from a drawing.
• Drawings will only be scaled where an identifiable and reliable scale is shown or has been confirmed.
• Where dimensions, drawing scales or drawings conflict, we may request clarification, exclude the affected item or make a reasonable stated assumption.
• Typical window and door openings may be measured through where the customer has selected the standard measurement basis, unless a different deduction rule is agreed.
• Quantities may be rounded to a practical level of precision appropriate to the service.
• Small differences can arise from rounding, drawing quality, measurement method and software precision.
• Net measured quantities do not include waste, cutting, breakage, laps, overlaps, spares, minimum order quantities or contingency unless expressly stated.

Concrete, screed, fill and similar volumes will only be calculated where the relevant depth or thickness has been provided or expressly confirmed. We will not select or design an appropriate depth.

7. Material quantities and ordering

A measured quantity is not necessarily the same as the quantity that should be purchased.

Before ordering materials, the customer must separately check:

• Site dimensions and actual construction conditions.
• Wastage, cutting patterns, damage allowances and spare quantities.
• Pack sizes, sheet sizes, roll sizes, coverage rates and minimum order quantities.
• Manufacturer instructions, system components and compatibility requirements.
• Supplier availability, substitutions, lead times and current product information.
• Fixings, trims, beads, accessories, sundries and temporary materials not expressly included.
• Whether separate batches or additional quantities are needed for colour, finish or programme continuity.

Product coverage figures and pack calculations must be confirmed with the relevant manufacturer or supplier before an order is placed.

8. Customer responsibilities

The customer is responsible for:

• Supplying complete, accurate, legible and current project information.
• Clearly identifying drawing numbers, revisions, specifications, areas and items to be included or excluded.
• Telling us about known discrepancies, unusual conditions or measurement rules.
• Checking that the supplied documents are the latest authorised versions.
• Responding promptly and accurately to requests for clarification.
• Reviewing the completed deliverable promptly and raising any apparent discrepancy before relying on it.
• Ensuring that appropriately competent people carry out any design, regulatory, technical or site checks.
• Carrying out all required on-site measurements and final checks.
• Making the final decision about pricing, purchasing, ordering, tendering and construction.

The customer must not deliberately omit information that a reasonable person would understand could materially affect the service.

9. Required verification before reliance

10. Assumptions and incomplete information

If project information is missing, inconsistent, unclear, unscaled or unsuitable for reliable measurement, we may:

• Ask the customer for clarification.
• Pause the work until the required information is supplied.
• Exclude the affected item from the deliverable.
• Use a reasonable assumption and record that assumption in the deliverable.
• Recommend a revised scope, price or completion date.

An assumption recorded in the deliverable must be checked and approved by the customer before the affected quantity is relied upon.

11. Quotations and prices

An indicative website category or “from” price is not a binding quotation.

The fixed price will be confirmed after we review the drawings and requested scope.

A quotation applies only to the information and scope available when it is issued. Unless the quotation states a different period, it remains open for acceptance for 14 days.

We will not increase an agreed fixed price merely because the work takes longer than expected.

Additional charges may apply where the customer asks for:

• A larger or different scope.
• Additional trades, areas or breakdowns.
• Work using revised or replacement drawings.
• Additional output formats or marked-up documents.
• Urgent or accelerated completion.

No chargeable additional work will be carried out without the customer’s agreement to the revised price or charging basis.

12. Payment

Unless otherwise agreed in writing, payment is required in full before work begins.

Payment may be collected through Revolut Pro or another payment method stated in the quotation.

We are not responsible for the availability or operation of a third-party payment service, although this does not affect responsibility for payments that we have actually received.

Work may be paused where an agreed payment has not been received or has been reversed.

13. Turnaround and delivery

Any stated turnaround begins only when:

• The contract has been confirmed.
• Required payment has cleared.
• All drawings, specifications and instructions reasonably required to start have been received.
• Any required consumer early-start consent has been provided.

Unless expressly confirmed as a guaranteed deadline, a completion date or standard turnaround is a genuine target rather than a guarantee.

Working days are Monday to Friday, excluding public holidays in England.

If delay is likely, we will tell the customer as soon as reasonably possible and provide an updated target.

We are not responsible for delay caused by incomplete information, late customer responses, revised documents or circumstances beyond our reasonable control. This does not remove any cancellation or other right that a consumer has under applicable law.

14. Changes, revised drawings and additional work

The agreed service is based on the project information reviewed when the quotation was accepted.

New or revised drawings supplied after work begins may require work already completed to be repeated.

We will explain any material effect on price or timing before carrying out chargeable additional work.

A change to the project after delivery is not a correction of the original deliverable and may be treated as a new or additional instruction.

15. Consumer cancellation rights

This section applies only where the customer is a consumer and the contract is made online, by telephone or otherwise at a distance.

A consumer will normally have the right to cancel the contract without giving a reason during the 14 days after the contract is made.

To cancel, the consumer must make a clear statement by email or post. The cancellation form at the end of these terms may be used, but it is not compulsory.

Starting work within the cancellation period

We will not begin the paid service within the 14-day cancellation period unless the consumer expressly asks us to start early.

If the consumer asks us to begin during the cancellation period and then cancels before the service is complete, we may charge a reasonable proportion of the agreed price for work properly carried out up to the time of cancellation.

If the service has been completed in full during the cancellation period following the consumer’s express request to begin early and their acknowledgement that the cancellation right will end on full completion, the statutory cancellation right will be lost once the service has been fully performed.

Where a refund is due following statutory cancellation, it will be made without undue delay and normally within 14 days after we are informed of the cancellation, using the original payment method unless otherwise agreed.

These cancellation provisions do not affect the consumer’s rights where the service is not supplied with reasonable care and skill or does not conform to the contract.

16. Cancellation by a business customer

A business customer does not receive the consumer cancellation rights described above.

A business customer may request cancellation before work starts and will receive a refund of any payment for work not begun, less any specific non-refundable third-party cost that was clearly disclosed and reasonably incurred for that order.

If work has begun, the business customer must pay for the work reasonably completed and committed costs up to cancellation. Any remaining balance will be refunded.

17. Corrections and service quality

We will provide the agreed service with reasonable care and skill.

The customer should review the deliverable promptly and contact us as soon as reasonably possible if they believe:

• An agreed item has been omitted.
• A measurement has been recorded incorrectly.
• The deliverable does not match the confirmed scope.

Please identify the affected drawing, area, item and reason for the concern so that it can be investigated.

Where the deliverable contains an error caused by our failure to follow the agreed scope with reasonable care and skill, we will normally correct or repeat the affected part without additional charge and within a reasonable time.

Revised drawings, changed specifications, undisclosed information or an altered scope are not errors in the original service.

Customers should give us a reasonable opportunity to investigate and correct an alleged error before incurring avoidable replacement costs or repeating the work elsewhere.

Nothing in this section limits a consumer’s statutory remedies, including any applicable right to repeat performance or an appropriate price reduction.

18. No guarantee of outcome

We do not guarantee:

• That a tender or quotation will be successful.
• That a contractor, client, architect, surveyor or other third party will accept the quantities or measurement method.
• That measured net quantities will equal the quantity ultimately purchased, installed or used.
• That supplier prices, product availability or lead times will remain unchanged.
• That project drawings accurately represent site conditions or the final constructed work.
• That the design or specification is compliant, suitable, buildable or complete.
• Any particular cost saving, profit, programme or project outcome.

19. Customer documents and authority

The customer confirms that they own the project information supplied to us or have permission to share it and instruct us to use it for the requested service.

The customer must not upload material unlawfully or in breach of copyright, confidentiality, privacy, contractual restrictions or another person’s rights.

The customer grants us a limited licence to copy, store, review, measure and otherwise use the supplied project information only as reasonably necessary to provide, administer and protect the service.

The customer remains responsible for claims caused by material they were not entitled to supply, except to the extent that the claim was caused by our own unlawful use of that material.

20. Ownership and permitted use of deliverables

Once the agreed price has been paid, the customer may use the completed deliverable for the specific project for which it was prepared.

The customer may share it with relevant project contractors, consultants, clients and suppliers, provided that:

• It is shared together with any assumptions, limitations and verification notice.
• It is not misleadingly altered, rebranded or presented as an independently verified site measurement.
• Every recipient is told that they must carry out their own checks before relying on it.

Easi Takeoff retains ownership of its pre-existing templates, systems, methods, layouts, branding, formulas and general know-how.

The deliverable must not be resold, licensed as a standalone product, used as a template for a competing service or published publicly without written permission.

21. Third-party reliance

The service is prepared for the customer and the project identified in the quotation.

Sharing the deliverable does not create a contract, duty of care or other legal responsibility between Easi Takeoff and any third party.

A third party must not rely on the deliverable without completing its own checks and obtaining any professional advice appropriate to its role.

22. Confidentiality and personal information

We will take reasonable care to protect drawings, instructions and other non-public project information and will use them only as reasonably necessary to provide and administer the service, comply with law or protect legal rights.

We will not knowingly publish customer drawings or use identifiable project information for marketing without permission.

Personal information is handled in accordance with our:

Privacy Policy

23. Dropbox, email and other third-party services

We may use third-party services including Dropbox, Cloudflare, email providers and payment providers to receive, process, store or deliver information.

We take reasonable steps to select and configure suitable services but cannot guarantee that an external platform will always be uninterrupted or error-free.

If a technical failure prevents delivery or upload, each party should notify the other promptly so that a reasonable alternative can be arranged.

24. Liability that is never excluded

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• A consumer’s statutory right to receive a service performed with reasonable care and skill.
• Any other responsibility that cannot lawfully be excluded or limited.

25. Responsibility for information and customer decisions

Subject to section 24, Easi Takeoff is not responsible for a discrepancy or loss to the extent that it results from:

• Incomplete, inaccurate, unclear, unscaled, inconsistent or superseded project information supplied to us.
• An error, omission or conflict already present in the design, specification or drawings.
• Undisclosed site conditions or differences between the drawings and actual site conditions.
• Changes made after the project information was supplied or after the deliverable was completed.
• An assumption clearly recorded in the deliverable that the customer did not check.
• A customer instruction or measurement rule that we followed correctly.
• Use of the deliverable outside its agreed project or scope.
• Alteration of the deliverable by somebody other than Easi Takeoff.
• The customer or another recipient failing to carry out the required drawing, supplier or site checks.
• A manufacturer, supplier, contractor, consultant or other third party providing incorrect information or failing to perform its own responsibilities.

This section does not protect us from responsibility for loss caused by our own breach of contract or failure to use reasonable care and skill.

26. Liability to consumers

If the customer is a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of the contract or failure to use reasonable care and skill.

Loss is foreseeable where it was obvious that it would happen or both parties knew, when the contract was formed, that it might happen.

We are not responsible for loss that:

• Was not caused by our breach.
• Could not reasonably have been foreseen when the contract was made.
• Was caused or increased by the consumer’s failure to take reasonable steps, follow the verification notice or allow us an opportunity to correct the service.

Where a consumer purchases the service for private, non-commercial purposes, we are not responsible for business losses such as loss of profit, revenue, business opportunity or commercial tender.

Nothing in these terms reduces the consumer’s rights under applicable consumer law.

27. Liability to business customers

This section applies only to business customers.

Subject to section 24, Easi Takeoff will not be liable, whether in contract, negligence, misrepresentation or otherwise, for:

• Loss of profit, revenue, business, contracts or anticipated savings.
• Loss of opportunity, tender, goodwill or reputation.
• Business interruption or delay costs.
• Wasted management or staff time.
• Indirect or consequential loss.
• Loss caused or increased by using the deliverable without the verification required by these terms.

Subject to section 24, our total aggregate liability to a business customer arising from or connected with one order will not exceed the greater of:

• £1,000; or
• Five times the total fee paid or payable for that order.

The parties acknowledge that the price of the service reflects its limited desktop scope, the customer’s verification responsibilities and this allocation of risk.

Each party must take reasonable steps to reduce or avoid loss after becoming aware of a problem.

28. Events beyond reasonable control

Neither party will be responsible for delay caused by circumstances genuinely beyond its reasonable control, such as widespread internet or platform failure, power failure, serious illness, fire, flood, extreme weather, governmental action or failure of essential infrastructure.

The affected party must notify the other as soon as reasonably possible and take reasonable steps to reduce the effect of the delay.

If a substantial delay continues and the service can no longer reasonably be completed, either party may end the affected order. The customer will receive a refund for paid work not supplied, subject to any lawful payment due for work already completed at the customer’s request.

29. Suspension or ending an order

We may pause or end an order where:

• An agreed payment has not been made.
• Required information is not supplied within a reasonable time.
• Continuing would require us to act unlawfully or infringe another person’s rights.
• The supplied information is unsuitable for the agreed service and no reasonable solution can be agreed.
• The customer behaves abusively, threateningly, fraudulently or dishonestly.
• The other party commits a serious breach and, where the breach can be corrected, does not correct it within a reasonable period after notice.

Where an order ends, the customer must pay only for work properly completed and authorised costs incurred up to that point. Any balance for unperformed work will be refunded.

This section does not remove any statutory cancellation, refund or remedy available to a consumer.

30. Complaints

Complaints should be sent to:

[email protected]

Please include the project reference, a clear description of the issue and any relevant drawing or supporting information.

We will acknowledge and investigate the complaint within a reasonable time and will explain the proposed response or remedy.

31. Changes to these terms

We may update these terms for future orders to reflect changes to the service, technology or legal requirements.

The version supplied or made available when a contract is formed will apply to that order.

We will not retrospectively make a material change to an existing order without the customer’s agreement, except where a change is required by law and does not unfairly reduce the customer’s rights.

32. General provisions

If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue to apply so far as legally possible.

A delay in enforcing a right does not mean that the right has been waived.

No person other than the customer and Easi Takeoff has a contractual right to enforce these terms.

Nothing in these terms creates a partnership, employment relationship, joint venture or agency between the parties.

33. Governing law and courts

These terms and the contract are governed by the law of England and Wales.

If the customer is a consumer, this does not remove any mandatory protection provided by the law of the part of the United Kingdom in which they live, or any right to bring a claim in a court available to them under applicable law.

If the customer is a business customer, the courts of England and Wales will have exclusive jurisdiction over disputes arising from the contract.

34. Consumer cancellation form

This form should be used only if you are a consumer and wish to cancel a contract during an applicable statutory cancellation period. You may instead send any other clear written statement of cancellation.